Welcome to PhotonicsHomeTM online store. Terms and conditions stated below applies to all visitors and users of PhotonicsHomeTM. You're bound by these terms and conditions as long as you're on www.photonicshome.com.
The content of terms and conditions may be change, move or delete at any time. Please note that PhotonicsHomeTM have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Kumpulan Abex Sdn Bhd will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Kumpulan Abex Sdn Bhd.
Comments and Feedbacks
All comments and feedbacks to www.photonicshome.com will be remain Kumpulan Abex Sdn Bhd's property.
User shall agree that there will be no comment(s) submitted to the www.photonicshome.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
In order to enhance our ability to provide you with the best services, opportunities, and choices possible, we collect, use, and share certain information about you. This policy explains what information we collect and with whom we share it with. The practices described in this policy are applicable to current and former customers and consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customer's information.
- Information we collect and sources of information
We may collect information about some of your personal details and documents, (such as, address, copy of credit card statements, identification, etc) to help us process the order in which you've made, and for us to assure and prove that you are the person paying for the products.
- Information we share with service providers or joint marketers
We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping and responding to customer inquiries. We may provide that information to others who perform marketing services for us and to financial institutions with whom we jointly offer financial products or services, subject to any requirements and restrictions of applicable law.
- Security and confidentiality of your information
We restrict access to non-public personal information about you to those employees who need to know in order to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal and state law standards to guard your non-public personal information.
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
User shall agree that Kumpulan Abex Sdn Bhd / PhotonicsHomeTM may send newsletter regarding the latest news/products/promotions etc through email to the user.
The user shall agree to defend, indemnify and hold Kumpulan Abex Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. www.photonicshome.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
From time to time, there may be information on www.photonicshome.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
Our Policy on Out of Stock Items
The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives. However, in some situations we might ship the products that are available first.
Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.
Kumpulan Abex Sdn Bhd accepts payments via Ipay88 & Paypal.
We currently only accept Ringgit Malaysia, Thai Baht, US Dollar and any other currencies shall accept RM as the official currency for all calculations.
Tax and Duty
Any taxes and import duties are not included. Please check your government policy on import duties and taxes before you proceed to purchase.
We shall not be responsible for any import taxes or duty under any conditions even if you have instructed us to change the invoice
- Product(s) sold through Kumpulan Abex Sdn Bhd are serviced and supported by their manufacturers in accordance with any terms and conditions packaged with the products. We will not accept return of product(s) that are not compatible with your system configuration or damaged during shipment to and fro or misused by customer / shipping carrier or hold by custom.
- If you need to return product(s) back to us for warranty, please contact the Customer Relations at firstname.lastname@example.org . Please ship back the product(s) to the respective shipping branch in the original packaging with any accessories as advised by the Customer Service Support. Failure to do so may invalidate the warranty.
- If the returned item(s) is not faulty after checking, a minimum amount of administration fee will be charged & you would need to bear the return shipment cost.
- Defects, failures, damages or performance limitations caused in whole or in part by power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive enviroments, accidents, actions of third parties, or other even outside of Kumpulan Abex Sdn Bhd control, or customers abuse, mishandling, misuse, negligance, improper storage, servicing or operation, or unauthorized attempts to repair or atler ther equipement in any way.
- Alternations or modifications to ny part of Kumpulan Abex Sdn Bhd products, without Kumpulan Abex Sdn Bhd written authorization unconditionnally VIODS the Kumpulan Abex Sdn Bhd Standard Warranty.
- The performance of the equipement when used in combination with equipment not purchased, specified, or approved by Kumpulan Abex Sdn Bhd.
- Batteries and other consumables goods.
- Wearable items, such as tooling, cables, part harnesses, electrode, optical connector, optical ferrule and etc.
- We shall endeavour to deliver your order within 1- 4 working days upon successful payment confirmation unless otherwise specify. You should be able to receive your order within 3-10 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier you have chosen. (Please note that this depends on the products availability which would be shown in each product details.)
- Kumpulan Abex Sdn Bhd is committed to ensure that your orders are delivered to you safely and on time. Therefore, only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. Kumpulan Abex Sdn. Bhd. reserve the rights not to release the delivery in the absence of the authorized receiver.
- Kumpulan Abex Sdn Bhd is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, Kumpulan Abex Sdn Bhd will not be liable for any loss caused to you by late or delayed delivery.
In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.
Shipping and Handling
Orders will be charged packing and post based on the weight of the order. Packing and post costs will be added to your order total. Please note that due to varying size and weight of our products, and different postage rate to each country, the postage and packing costs will be calculated on an individual basis. Once your package has been shipped out, we shall not be held responsible/liable if any of the products are missing or damaged during shipping. Kumpulan Abex Sdn. Bhd. recommends that you insure your packages and declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in shipping. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
We do not entertain request for shipping packages in multiple parcels.
**The shipping cost that you paid does not includes tax and duties or any other extra charges impose by your local custom.
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable.
If you decide to cancel your orders twenty-four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 18% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ALLOW TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.
You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.
Refunds will be given at the discretion of Kumpulan Abex Sdn. Bhd.'s management.
We'll take care of the rest for you!
If you are not 100% satisfied with your purchase, you can return your order to us for a refund. We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. If you're not happy with your purchase, kindly contact us for a return.
With Kumpulan Abex Sdn. Bhd.'s 14 days return policy; there are no special catches or exceptions. Please send the items back to us in the original packaging and in the condition you received them with its original packing intact and in unused condition.
** Not applicable for Easy Payment Order
Return With Kumpulan Abex Sdn Bhd - It's Easy:
- You can request to return your purchase up to 30 days from the purchase date.
- The returned products must be in the condition you received them and in the original box and/or packaging and/or including any accessories, manuals, documentation and registration that shipped with the products. Failure to do so will result in your application for returns being rejected.
- Please do not send your purchase back to the manufacturer.
- We will process your refund upon receiving the return items and inspected by our logistic centre (usually within 72 hours of receipt). Your refund will be credited to your bank account within 4 working days.
- You are required to provide us your bank account number with accurate bank details for the refund.
How to return a parcel to us?
- You can use your original Kumpulan Abex Sdn Bhd box you received, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
- Attach your new return label to the shipping box.
Damage or Declared Goods
Poslaju, DHL, NATIONWIDE and FedEx will only cover the actual goods value if the package is damaged by the shipping agent during the transporting of your goods. (We would not be held responsible if you've requested for us to change the invoice value).
You are required to make a report to us on damaged item(s) in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.
Limitation of Liability
Kumpulan Abex Sdn Bhd is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use or the inability to use, the products on this site. This include but is not limited to the loss of data or loss of profit, even if Kumpulan Abex Sdn Bhd was advised of the possibility of such damages.
Kumpulan Abex Sdn Bhd may contain links to other Internet sites ("linked sites"). Kumpulan Abex Sdn Bhd does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.
This agreement is effective unless and until either by the customer or www.photonicshome.com. Customer may terminate this agreement at any time. However, www.photonicshome.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
THIS SITE IS PROVIDED BY KUMPULAN ABEX SDN BHD ON AN "AS IS" AND "AS AVAILABLE" BASIS. KUMPULAN ABEX SDN. BHD. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KUMPULAN ABEX SDN BHD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, KUMPULAN ABEX SDN. BHD. DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE KUMPULAN ABEX SDN. BHB. WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.